Balancing the debits and credits of life
Where did that time go? 31 years ago this boy was a raw, innocent 18 year old working as a junior accountant in a mid sized accountancy practice on the South Mall in Cork. At this
Losing customers you never knew you had!
Thanks for the invitation for your event but I just won’t be going. I don’t want to shop in your store any more and I won’t be recommending that anyone else goes
The Social Cost of questionable leadership at Facebook
I stood there and I watched the faces of the concerned parents – this is a new era that has many of them confused, lost and petrified about the on-line dangers that could thr
Can great customer service be up to the customer?
“Table of Death” was the expression he used .. I had the most interesting conversation with an experienced restaurateur yesterday – our conversations are refreshi
Taking a fountain pen to your social media efforts
I was presenting to the team of one of our clients this week about how they could use social media best for their business. At my sessions before we look at any of the social media
Tipping the Customer
It was bucketing out of the heavens as we stared out the window of our hotel in Garda in Italy during our summer holidays. It hadn’t let up for over an hour and it showed no
Mushy Peas …
“I’ll have the fish and chips please” .. yum yum! It was our first time eating at this busy restaurant that we had heard a lot about including the multiple awards
Amazon – Lessons in knowing your customer
It’s Friday afternoon, I’m up the walls after a really busy but great week. Before the afternoon closes out I’m determined to clear down my emails.. There is an
Social Media – Risky Business or a Way to do more Business?
“Would social media be good for our type of a business?” is a question I get asked the whole time. I can honestly say in every single situation social media can play a positive
How do you treat your “Captive”?
We were going to Electric Picnic the following day and as we are a little older and used to our few comforts we opted for the hotel in Portlaoise instead of a tent! The hotel that
