Taking away the fear and the power of great communications the KLM way
I just received a very clever piece of personalised email correspondence from the President and CEO of KLM Royal Dutch Airlines, Pieter Elbers, which was designed to reassure anyon
Ryanair – Is the biggest crisis the attitude?
Early last week we were asked to comment by the publication Fora.ie about the whole Ryanair fiasco and what we thought of how they handled their crisis. In a crisis situation we al
Finding the Right Fit – Part 2
Five years ago I wrote my first blog which looked at the importance of finding the right fit for your requirements. This is something I still firmly believe in, and which was reinf
So you can teach an old dog new tricks after all!
I’m still reeling from the shock of the great customer service I just experienced from Ryanair! I found that there was a simple error on my flight booking for our summer holidays
Cumulus Clouds and First Women.
I was having a super meeting with a new client last week, you know those round table moments when everyone is on the same page and all getting excited about the strategy and the j
Things you didn’t know about Ali O’Brien!
In this series of blogs we thought it might be a good idea to let you know some of our team a little bit better…that could be scary! Last time round we had Edel Cox and this time
Vacations and waiting for the Big Idea?
I know that whenever I get a break new ideas start coming to me. The minute you step off that treadmill of “doing“, the minute you let your mind settle and unclutter th
Aer Lingus celebrate 75 years by bringing back the Peanuts!
“Aer Lingus celebrate 75 years by bringing back the Peanuts!” Can you imagine a headline like this? While it would seem like a terrible way to celebrate 75 years (On Ma
