From a handshake to a hug
In everyday life we meet new people – whether it is in your work life or your social life, these encounters usually use some form of communication. It could be a simple smile
The “Great Lengths” we go to!
We are known in Fuzion for always going the ‘extra mile’ for clients and this month we literally did, when I made a trip to Tralee. One of my clients is award winning hairdress
Valentines Day and meeting expectations!
As she stepped out of the car she left me with the little bombshell “I hope you have something special organised for Valentine’s Day” ..Dee was half joking of cou
Complaints make Great Gifts!
“Can I meet you in the morning” was the request. Oh no.. from the tone I felt a complaint coming – I wondered what was wrong. This was a really good account and w
Doing the Small stuff Great
Someone has to answer the phone and someone has to let visitors into the building and greet them as come into the office. This isn’t rocket science but at the same time it ne
Losing customers you never knew you had!
Thanks for the invitation for your event but I just won’t be going. I don’t want to shop in your store any more and I won’t be recommending that anyone else goes
Can great customer service be up to the customer?
“Table of Death” was the expression he used .. I had the most interesting conversation with an experienced restaurateur yesterday – our conversations are refreshi
Tipping the Customer
It was bucketing out of the heavens as we stared out the window of our hotel in Garda in Italy during our summer holidays. It hadn’t let up for over an hour and it showed no
Mushy Peas …
“I’ll have the fish and chips please” .. yum yum! It was our first time eating at this busy restaurant that we had heard a lot about including the multiple awards
Do morals only ever exist in public?
Morals, beliefs, values – we all claim to have them. From a basic understanding of right and wrong to a detailed set of beliefs that determine how we live our life and make o
