Be nice to the Elderly woman!
This week I heard a really simple story by a guy who was participating in one of our training courses. He supplied corporate and domestic cleaning services and at the early stages
George Michael & Relying on Price
George Michael at the O2 in Dublin was the reason I found myself on the lastminute.com website last Monday – as usual I was lastminute.com when it came to looking for a nice
When Great Products mask over Poor Service
I found myself in the queue of Butlers Chocolate Coffee Shop for about the fifth time in the week for our ritual morning treat and we just had to leave and search the streets of Co
Is it all about price?
I remember when I started my first accountancy industry job in Deasy & Co. one of the early tasks I had was the job of selecting a supplier for all of our stationery requiremen
Knowing you are the best and saying it
I was at a recent Chamber event in Cork and they had their usual “soap box” slot whereby a few members are given the opportunity to speak in front of the attendees and
Factor 15, the Flywheel and that crew in Killarney
I’m getting ready for another day, up early and wondering what to wear .. The rain pounding against the bedroom window and a night of strong winds rattling fence doors and ou
Waiting for the Penny to Drop
I was reading the text of an interview with a prominent retailer in Ireland (in business for over 40 years) who has a number of outlets – he was talking about the current sta
Bad Haircut ..
For years and years I went to the same hairdresser to get my curly mop chopped. For anyone that has witnessed my curls they will know that it is not a regular head of hair –
Are you Making a Sale or Changing a Customers Routine?
I admit it … I’m boring! Every Sunday morning myself and Dee go for a walk with our four legged creature, Bing to the local park with our good friends Tommy and Joan an
Are you doing “Bad Business”?
I sat in the corridors of the Cork District Court for about 6 hours last week waiting for a really stupid case to be heard between us and our previous landlord. Apparently Monday i
