Can great customer service be up to the customer?
“Table of Death” was the expression he used .. I had the most interesting conversation with an experienced restaurateur yesterday – our conversations are refreshi
Game, Set and Match ..
I’ve played tennis for as long as I can remember, and really enjoy a good game of doubles. I enjoy the camaraderie of doubles, and sharing the glory of a great win with my partne
Social Media – Risky Business or a Way to do more Business?
“Would social media be good for our type of a business?” is a question I get asked the whole time. I can honestly say in every single situation social media can play a positive
Gatekeepers for the News
I still read at least two newspapers every day but I know I am a dying breed. Most of the news people read on a daily basis come from: Twitter, Facebook, or an iPhone app which mea
Is your credit controller losing you business?
Collecting money from customers must be one of the toughest and most awful jobs that you have to do in business. I remember when I was in the drinks industry years ago we had a ful
Celebrity Twitter Etiquette/Power
@LCreighton “well done for standing by your principles – we need more of that and not less in govt. You will be back” I don’t know Lucinda Creighton, I d
Who does the world think you are?
Apparently I’m someone who is interested in Adult Fantasy Games, the odd bet and I wouldn’t mind driving the new Volvo V40. I’d like to go on holidays to Tuscany
Thank crunchy it’s Friday?
Friday afternoon and I was in the middle of a social media training session with the team from one of our clients operating in the professional services sector. One of the director
Johnny Logan and knowing your audience!
I was listening to the Ray D’Arcy Show on Today FM yesterday and they were interviewing one of this year’s nominees to be selected to represent Ireland in this year’s Eurovis
Looking for Anna
My daughter Ellen is in great form …I am so thrilled for her that life is going so well. She is enjoying her job, she is doing really well in a beauty course that she is doin
