Tipping the Customer
It was bucketing out of the heavens as we stared out the window of our hotel in Garda in Italy during our summer holidays. It hadn’t let up for over an hour and it showed no
Mushy Peas …
“I’ll have the fish and chips please” .. yum yum! It was our first time eating at this busy restaurant that we had heard a lot about including the multiple awards
Do morals only ever exist in public?
Morals, beliefs, values – we all claim to have them. From a basic understanding of right and wrong to a detailed set of beliefs that determine how we live our life and make o
Amazon – Lessons in knowing your customer
It’s Friday afternoon, I’m up the walls after a really busy but great week. Before the afternoon closes out I’m determined to clear down my emails.. There is an
Cork ghosts and more things we love ..
We are working on a project at the moment and as part of this exercise we asked people a very simple question: “What do you love about Cork?” As you can imagine we rece
The Mechanic’s Car and Using Your Voice!
It’s my own fault. I threw down the gauntlet to our Fuzion team to put our keyboards where our mouths are and get blogging! And I volunteered to be the first one on our new r
Barack Obama and his lesson in Social Media
I probably show too many slides when I give my social media courses. I always try to communicate my points with visuals using as few words as possible. At all times I will try to a
Go on – Personalise
Hi there! Wouldn’t it be a lot better if “Hi Greg” had appeared on the email instead of the words “Hi there”? Dear Customer, Wouldn’t it be a l
Does the “too good to be true” rule always apply?
Is it ok if I show this man around your office?” Frank our landlord asked (by the way he hates if we call him that – he prefers to say we are his customer and to be fai
Can Win Happy work?
It was a gorgeous summer Saturday in Cork and I was strolling around the city with Dee and my two kids. Everyone was in great form and I knew I should have been but I was miserable
